How to Redownload the Duo Mobile App After Receiving Your Device Back from Service

Are you excited to get your hands on your Surface Duo again after sending it in for service? If you backed up your device before sending it in, you're in luck! You can restore your Surface Duo from the backup during setup. To do this, simply sign in with the same Google Account and Microsoft account you used originally on your device.

Before we dive into the steps, make sure to attach the bumper to your Surface Duo for added protection. This will help safeguard your device from scratches and other damage.

Once you've attached the bumper, follow these steps to get started:

1. Turn On Your Surface Duo and Complete Setup: Press the Fingerprint Power button to turn on your Surface Duo. During setup, when prompted to sign in, use the same Google Account and Microsoft account you originally used on your device.

2. Attach the Surface Duo Bumper: To help protect your Surface Duo, attach the bumper if you have one. Learn how to do this by checking out our guide, .

3. Insert Your SIM Card: When you get your Surface Duo, insert your SIM card into it.

4. Set Up Your Device: After service, you'll need to set up your Surface Duo 2, install updates, and then reinstall and update your apps.

5. Install Updates: Tap on the 'Updates' tab in the Settings app and follow the prompts to install any available updates.

6. Reinstall Apps: To reinstall Android apps, tap on the 'Library' tab, then select 'Install' for each app you previously had installed that you want to reinstall.

If you restore your Surface Duo from a backup in your Google Account, apps will be reinstalled as part of that process. However, if you start from scratch, you'll need to reinstall other apps manually.

7. Pair Bluetooth Accessories: After a replacement, you'll need to connect your Bluetooth accessories to your Surface Duo. Repeat this until there are no more updates available.

8. Check for Updates Again: Once you've installed any available updates, restart your Surface Duo and then check for updates again by going to Settings > System > System update > Check for update.

By following these steps, you'll be able to redownload the Duo Mobile app and get back to enjoying your Surface Duo in no time!

Duo mobile redownloading app